General conditions

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General Conditions of Return and Refund

Right of withdrawal

The client will have 15 calendar days to withdraw from the contract and process the return of an item with which he is not satisfied. This term will apply from the day the customer receives the order.
For the processing of the right of withdrawal, the product from which the return is processed must be in its original packaging, in perfect condition, complete (with all possible accessories, manuals, cables, etc., supplied with In the original package) and must be accompanied by the corresponding invoice. International Technology 3D Printers SL informs that incomplete, damaged or deteriorated articles will not be accepted. The return of the article will be processed through the return info[@]dibuprint3d.com
If all of the aforementioned requirements are fulfilled, and once the article has been received and reviewed at the facilities of International Technology 3D Printers S.L., the corresponding amount will be refunded by the same method for which the initial order was paid. If the item presents a defect, the cost of its repair will be deducted from the total amount of the return. In the event of a technical analysis of the product under the right of withdrawal, International Technology 3D Printers SL will do everything in its power to make the refund in the shortest possible time.

Defective item

Returns regarding a defective item must be made during the first 15 calendar days from the delivery of the order through the support info[@]dibuprint3d.com
In these cases, and in order to avoid further delays, International Technology 3D Printers S.L. May propose to the client the possibility of replacing the article with a new and revised one. In this case, at the time of removing the item, the courier would deliver the new one. International Technology 3D Printers S.L. Reserves the right to review the item withdrawn. In case of verifying that the problem has been derived by an incorrect manipulation or use of the same by the user, the amount of the corresponding repair would be invoiced. If, on the contrary, the customer prefers to return it and the amount is reimbursed, the courier will pick it up at the address provided. Once you arrive at the premises of International Technology 3D Printers S.L., the mentioned refund will be made, by means of the same form of payment in which the order was paid.

Change from one product to another

In case the customer detects that you have chosen a product that was not the one that you really wanted, you must request a return, to the return info[@]dibuprint3d.com within the first 15 calendar days after receiving it. Once the return is processed as indicated in the section “Right of withdrawal”, the customer can make a new order.
The product from which the return is processed must be in its original packaging, in perfect condition, complete (with all possible accessories, manuals, cables, etc., supplied with the original package) and must be Accompanied by the corresponding invoice. International Technology 3D Printers SL advises that incomplete articles will not be accepted.
If all of the aforementioned requirements are fulfilled, and once the article has been received and reviewed at the facilities of International Technology 3D Printers S.L., the corresponding amount will be refunded by the same method for which the initial order was paid. If the item presents a defect, the cost of its repair will be deducted from the total amount of the return.

Returns due to lack of conformity

“As established in Royal Legislative Decree 1/2007 of 16 November, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, establish a general deadline for 2 years guarantee in case the purchase is made by a “consumer”. If the defect comes to light during the first 6 months from the delivery of the good, it is presumed to be a defect of origin, the consumer should not prove anything to get the warranty applied. If the problem manifests itself after these 6 months, the manufacturer or the seller may require the consumer to prove that the fault existed. Thus, the purchase of the 3D printer would be understood by a “consumer” when, even if acquired by an entrepreneur, the product is intended for a particular use and is not incorporated into a business, professional or commercial activity. In this case the warranty would be 2 years.
On the other hand, an entrepreneur who, on such condition, acquires a consumer good to be used for his commercial or business activity – even outside the scope of his object or his specialty

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